1. Introduction
pub 556 ("pub 556," "we," "us," or "our") respects the privacy of every individual who visits, registers on, or otherwise interacts with pub556.com (the "Platform"). This Privacy Policy sets out in detail what personal information we collect from you, why we collect it, how we use it, with whom we share it, how long we keep it, and what rights you have over it.
pub 556 operates primarily for Filipino players — people across Metro Manila, Cebu, Davao, Quezon City, and every province in between. We understand that trust is not easily given in the online gaming space, and that Filipinos in particular have good reason to be careful about where their personal data ends up. This Policy is our commitment to you: clear, honest, and written in plain English about what happens to your information when you use pub 556.
By creating an Account, depositing funds, or otherwise using any pub 556 service, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside the pub 556 Terms & Conditions, which govern the overall use of the Platform.
2. Data Controller Identity
The data controller responsible for your personal information is the operator of pub556.com, referred to throughout this Policy as "pub 556." As data controller, pub 556 determines the purposes and means by which your personal data is processed and is accountable for ensuring that processing complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
pub 556 has designated a Data Protection Officer ("DPO") to oversee compliance with RA 10173 and to serve as the primary point of contact for data subjects exercising their rights under applicable privacy law. Contact details for the DPO are provided in Section 15 of this Policy.
3. Personal Data We Collect
pub 556 collects the following categories of personal data, depending on how you interact with the Platform:
3.1 Identity & Registration Data
- Full legal name as it appears on your government-issued Philippine identification
- Date of birth (used to verify the 21+ age requirement)
- Registered mobile number (Philippine mobile format, +63)
- Email address
- Username chosen at registration
- Encrypted password (never stored in plain text)
3.2 Identity Verification (KYC) Data
- Copies or photographs of government-issued Philippine ID documents: UMID, SSS card, PhilSys National ID, LTO driver's license, Philippine passport, PhilHealth ID, or PRC ID
- Selfie photographs submitted for biometric comparison during KYC
- Proof of address documentation where required
- Source-of-funds declarations where required for high-value accounts
3.3 Financial & Transaction Data
- GCash mobile number associated with deposits and withdrawals
- PayMaya account reference numbers
- Bank account details (BPI, BDO, Metrobank) where used for withdrawals
- Deposit amounts, dates, and transaction reference numbers
- Withdrawal requests, amounts, destinations, and processing statuses
- Wallet balance history
3.4 Gaming Activity Data
- Games played, bet amounts, game outcomes, and session durations
- Bingo card purchases and outcomes
- Bonus activations, wagering progress, and bonus expiry events
- Responsible gaming tool settings (deposit limits, session limits, exclusions)
3.5 Technical & Device Data
- IP address at time of login and gameplay
- Device type, operating system, and browser type
- Mobile network operator (Smart, Globe, DITO, TNT, etc.)
- Session timestamps and duration
- Cookie identifiers and similar tracking technologies (see Section 10)
3.6 Communications Data
- Support chat transcripts and email correspondence with pub 556 customer support
- Responsible gaming communications and self-exclusion requests
- Complaint and dispute correspondence
- Marketing opt-in records and communication preferences
4. How We Collect Your Data
pub 556 collects your personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct provision by you | Registration form, KYC document upload, support contact, deposit initiation, withdrawal request, responsible gaming tool settings |
| Automated technical collection | IP address logging, browser fingerprinting for fraud detection, session cookies, gameplay event logging, device identifier capture |
| Third-party payment processors | Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank — limited to transaction reference, amount, and status |
| Third-party game providers | Game session identifiers and outcome data passed to pub 556 for Wallet settlement and responsible gaming monitoring purposes |
| Identity verification providers | KYC verification result (pass/fail/pending) and age confirmation returned by third-party identity verification services |
| Fraud detection & compliance services | Device risk scoring, IP geolocation data, and watchlist screening results from anti-money-laundering (AML) compliance providers |
5. How We Use Your Personal Data
pub 556 uses your personal data only for the purposes described below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your consent or identifying a lawful basis under RA 10173.
5.1 Account Management & Service Delivery
To create and maintain your pub 556 Account; to authenticate your identity at login; to process deposits, bets, winnings, and withdrawals in Philippine Peso; to provide access to the full pub 556 game library; and to communicate service-related notifications (such as deposit confirmations, withdrawal status updates, and security alerts).
5.2 Identity Verification & Age Compliance
To verify that you are at least 21 years of age, as required by PAGCOR's online gaming regulations; to verify that your identity matches the payment accounts used for deposits and withdrawals; and to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
5.3 Security & Fraud Prevention
To detect, investigate, and prevent unauthorized access to your Account; to identify and block duplicate accounts; to monitor for fraudulent transactions, bonus abuse, and other prohibited conduct; and to protect the integrity and financial security of the Platform.
5.4 Responsible Gaming Monitoring
To monitor your gaming activity patterns for indicators of problem gambling behaviour; to enforce the deposit limits, loss limits, cool-off periods, and self-exclusion preferences you have set on your Account; and to fulfil pub 556's duty of care obligations to Players who may be at risk.
5.5 Legal & Regulatory Compliance
To comply with applicable Philippine law, PAGCOR regulatory requirements, financial intelligence obligations, data privacy law, and any lawful order from a competent authority, court, or regulator requiring disclosure of personal data.
5.6 Customer Support
To respond to your queries, complaints, and requests via the pub 556 support channels; to resolve disputes concerning game outcomes, payments, and Account access; and to maintain a record of support interactions for quality assurance and compliance purposes.
5.7 Marketing Communications (with consent)
Where you have explicitly opted in to receive marketing communications from pub 556, to send you information about promotions, new games, bonus offers, and platform updates. You may withdraw your marketing consent at any time through your Account Settings or by contacting support, without affecting the lawfulness of processing prior to withdrawal.
5.8 Platform Improvement
To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, game loading speeds, mobile compatibility across Philippine networks, and the overall user experience — particularly for players on budget Android devices and slower mobile connections.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, pub 556 relies on the following legal bases for processing your personal data:
- Contractual necessity: Processing required to perform the contract between pub 556 and you — including account creation, payment processing, game access, and withdrawal fulfilment (Sections 5.1, 5.2).
- Legal obligation: Processing required to comply with KYC, AML, and PAGCOR regulatory obligations, and to respond to lawful government or regulatory requests (Sections 5.2, 5.5).
- Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement, where our legitimate interests are not overridden by your fundamental privacy rights (Sections 5.3, 5.4, 5.8).
- Consent: Marketing communications and optional analytics cookies, where you have given clear, informed, and freely withdrawable consent (Section 5.7, Section 10).
7. Sharing Your Personal Data
pub 556 does not sell your personal data to third parties for their own marketing or commercial purposes. We share your data only with the following categories of recipients, and only to the extent necessary for the relevant purpose:
7.1 Payment Processing Partners
GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), BPI, BDO, and Metrobank receive transaction data — including your mobile number or bank reference — solely to process deposit and withdrawal instructions. These providers operate under their own privacy policies and are subject to Bangko Sentral ng Pilipinas (BSP) regulation.
7.2 Identity Verification Providers
Specialist KYC and identity verification providers receive copies of your identification documents and selfie photographs for the purpose of verifying your identity and age. These providers are contractually bound to use your data only for this purpose and to maintain appropriate security standards.
7.3 Game Providers
Third-party game software providers receive a pseudonymous player identifier and Wallet credit/debit instructions to operate game sessions. They do not receive your full identity or contact details unless required for the operation of a specific game type.
7.4 Fraud Prevention & AML Compliance Services
Specialist anti-fraud and AML screening providers may receive your name, date of birth, and transaction data to perform watchlist and sanctions screening as required by applicable law. All such providers are subject to strict data processing agreements.
7.5 Legal & Regulatory Authorities
pub 556 will disclose your personal data to law enforcement agencies, PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent authorities when required to do so by law, court order, or valid regulatory request. Where permitted, pub 556 will notify you of such a disclosure request.
7.6 Professional Advisers
Legal counsel, auditors, and other professional advisers may access your data on a strictly need-to-know basis and under confidentiality obligations in connection with legal proceedings, regulatory investigations, or audits involving pub 556.
8. Data Retention
pub 556 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years after Account closure, as required by PAGCOR and AML regulations |
| KYC / identity documents | 5 years from submission date or from Account closure, whichever is later, per AML Council requirements |
| Financial transaction records | 5 years from transaction date, as required by BSP and AMLC regulations |
| Gaming activity logs | Active Account duration plus 2 years post-closure; extended where subject to dispute or regulatory review |
| Customer support records | 2 years from closure of the relevant support interaction |
| Marketing consent records | Duration of consent plus 2 years (to demonstrate consent in the event of a complaint) |
| Technical / device logs | 12 months for standard access logs; up to 3 years where retained for fraud investigation purposes |
| Self-exclusion records | Permanent or for the duration specified in the exclusion — self-exclusion data is never deleted during an active exclusion period |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
9. Data Security
pub 556 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encryption in transit: All data transmitted between your device and pub556.com is encrypted using TLS 1.3 protocol. This protects your login credentials, financial data, and session activity from interception on unsecured networks.
- Encryption at rest: Sensitive personal data stored on pub 556 servers, including KYC documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
- Password security: Passwords are hashed using bcrypt with appropriate cost factors before storage. pub 556 never stores passwords in plain text and will never ask you to reveal your password through any communication channel.
- Access controls: Access to personal data within pub 556's systems is restricted on a least-privilege basis. Staff access to personal data is logged, monitored, and subject to periodic access review.
- Infrastructure security: pub 556's production infrastructure is hosted in data centres with ISO 27001 certification or equivalent. Physical access to servers is restricted and monitored.
- Penetration testing: pub 556 conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
- Incident response: In the event of a personal data breach, pub 556 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the NPC's breach notification guidelines. Where the breach poses a risk to your rights and freedoms, you will also be notified without undue delay.
10. Cookies & Tracking Technologies
pub 556 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. pub 556 uses the following categories of cookies:
Essential Cookies
Required for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. Cannot be disabled without breaking core functionality. No consent required.
Functional Cookies
Remember your preferences — including language settings, "Keep me signed in" preference, game display options, and responsible gaming tool configurations — between sessions. Consent-based.
Analytics Cookies
Collect anonymised data on how Players navigate the Platform — page views, session length, feature usage, and error events. Used to improve the pub 556 experience. No personally identifiable data is included. Consent-based.
You may manage your cookie preferences through the cookie consent banner displayed on your first visit to pub556.com, or through your browser settings. Note that disabling Essential Cookies will prevent you from logging into your Account and using pub 556 services. Disabling Functional or Analytics Cookies will not affect your ability to use the Platform.
11. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pub 556. To exercise any of these rights, please contact the pub 556 Data Protection Officer as described in Section 15.
Right to be Informed
The right to know that your personal data is being collected, the purposes for which it will be used, and your rights under RA 10173. This Privacy Policy fulfils pub 556's obligation in this regard.
Right to Access
The right to obtain a copy of your personal data held by pub 556. Upon verified request, pub 556 will provide a portable, readable copy of your Account and transaction data within a reasonable timeframe.
Right to Rectification
The right to have inaccurate personal data corrected. You may update most Account information directly in your Account Settings. For KYC or identity data corrections, contact support with supporting documentation.
Right to Erasure
The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note: erasure requests cannot override legal retention obligations (e.g., AML 5-year retention).
Right to Object
The right to object to processing of your personal data on the basis of legitimate interests, including direct marketing. Marketing opt-out is available immediately via Account Settings or by contacting support.
Right to Lodge a Complaint
The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe pub 556 has handled your personal data unlawfully. Contact the NPC at privacy.gov.ph or via their official office.
pub 556 will respond to verified data subject requests within thirty (30) calendar days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by an additional thirty (30) days with notification to you.
12. Minors & Age Policy
pub 556 does not knowingly collect personal data from individuals under 21 years of age. The Platform is strictly intended for adults aged 21 and above, as required by PAGCOR regulations governing online gaming in the Philippines.
pub 556 strongly recommends that households with minors use parental control or content filtering software to restrict access to online gaming platforms. The responsibility to prevent minors from accessing pub 556 rests with the adult Account holder and the parent or guardian of any minor who may have access to the device used to access the Platform.
13. International Data Transfers
pub 556 is operated primarily for the Philippine market and endeavours to process personal data within the Philippines or in jurisdictions that provide an adequate level of data protection. However, certain third-party service providers used by pub 556 — including game software providers, KYC verification services, and infrastructure providers — may process data in jurisdictions outside the Philippines.
Where such international transfers occur, pub 556 takes steps to ensure that appropriate safeguards are in place, including: contractual clauses requiring the recipient to protect your data to a standard equivalent to RA 10173; and limiting the scope of data transferred to the minimum necessary for the relevant service.
By using pub 556, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
14. Changes to This Privacy Policy
pub 556 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, pub 556 will notify registered Players via their registered email address or via an in-Platform notification, providing at least seven (7) days' notice before the change takes effect where practicable.
Minor clarifications or non-material updates may be made without advance notice. The date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how pub 556 protects your data.
15. Contact & Data Protection Officer
For all privacy-related enquiries, data subject rights requests, complaints, or questions about this Privacy Policy, please contact pub 556 through the following channels:
pub 556 Data Protection Officer
Platform: pub556.com
Privacy Email: [email protected]
General Support: [email protected]
Response Time: Within 30 calendar days of verified receipt
Languages: English, Filipino (Tagalog)
Hours: 24 hours a day, 7 days a week (support); business days for formal DPO responses
If you are unsatisfied with pub 556's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and implementing RA 10173. More information is available through official Philippine government channels.
For matters related to responsible gaming, self-exclusion, or gambling support resources, please visit our Responsible Gaming page.